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FAQ

Frequently Asked Questions

FOR QUESTIONS ABOUT ORDERING, PAYMENT, SHIPPING, CANCELLATION, EXCHANGE, RETURNING AND COMPLAINTS YOU CAN CONSULT THIS PAGE!

How to order?
How can I order??

Ordering at Fifty Wood is easy! Below we describe how you can place an order. If you still encounter a problem somewhere, please contact us.

  • In the shop you will find the products. Next you choose the products you want to place in your shopping cart;
  • If you have everything in your shopping cart, select “checkout”. You can login or checkout and automatically create an account to take advantage of special customer promotions and discounts;
  • Now give your name and address information, choose a payment method and check – after you agree to our terms and conditions – your order and address data;
  • Click on order (it’s possible to pay via iDEAL or PayPal) and your order is placed.
How can I pay??

We offer 2 options for settling your order: iDEAL and PayPal.

iDEAL allows you a trusted, secure and easy purchase for your online order. You pay in a trusted internet payment environment, based on specific security methods of your own bank. Do you already use Internet banking, then you can directly use iDEAL, without you yourself need to sign up. For more information on the website of iDEAL.

PayPal

With PayPal every online shopper can purchase on the internet and pay directly online. PayPal offers consumers high protection and is available in 190 countries. PayPal is the safe way to pay online without sharing your information. For more information you can visit the Paypal website.

Can i cancel my order??

The cancellation of an order is, as long as it has not been sent, free of charge. If you cancel the order after it is shipped to you, you will need to refuse the delivery of the package at your door. If we already have received a payment from you, we will refund the purchase amount to you, after we reveived the package back in good order. The shipping cost will be deducted from this (only if you refuse your order at the door and let it unopened sent back with the delivery company)

SHIPPING AND RETURNING
What are the shippingcosts??

Shipping for all orders in the Netherlands: € 4.95

For orders over € 100,- we offer free shipping in The Netherlands, Belgium and Germany. The shipping costs are VAT included.

Shipping overseas shipping outside the Netherlands from € 7.95. The shipping costs are VAT included.

Germany & Belgium: € 7,95
United Kingdom (UK), Luxembourg: € 9,95
France, Austria, Denmark, Monaco, : € 12,95
Italy, Sweden, Hungary, Slovakia, Poland, Slovenia, Czech Republic: € 16,95
Spain, Norway, Switzerland, Greece, Finland: € 18,95
Unites States of America (US), Australia, New Zealand, Canada, South Africa, Netherlands Antilles: € 24,95
Estonia, Romania: € 30,95
The rest of the world: € 34,95
What is the deliverytime??

We try to send your order within 3 days, if the item is in stock. This also depends on which payment method you choose. As soon as the ordered goods are sent, you will receive a shipping confirmation with a Track & Trace code that lets you follow your shipment online. If your order contains items with a longer delivery time, we send your entire order only when it is complete. Deliveries outside the Netherlands are usually delivered within 3-10 business days.

It is not possible to pick up your order yourself.

Can I return my order??
Cooling off period

consumers have a cooling off period of 14 working days to return the product without giving reasons, starting on the day of delivery. Exception are personalized products/customization. The product can only unused and in the original, undamaged packaging be returned.

Returns

If you want to return the entire order? Already accepted articles you need to send back to the following return address. We will refund the entire purchase price, including the calculated shipping cost to you. The shipping costs for the return are for your account. Also when returning any part of your order are the shipping charges for your account. The purchase price of your returned part of the order will be refunded to you. All cancellations, exchanges and returns must be made in writing to us. To do this, use our contactform or send us an email. Please include at least your full name and order number and the items that you wish to cancel, return or exchange. We shall send you a link so you can print your shippinglabel. To improve our customer service, we would appreciate it if you let us know the reason. You are, of course, in accordance with the distance selling contract not required. For the refunding of sums already paid, we also need your bank account number. Customers from Belgium should also the IBAN and BIC/Swift number of their own bank. Note: the account that you specify for the repayment must be equal to the account which you have made payment to us. This regarding to any fraud refunds. Any sums already paid are within up to 14 days after return to your refunded. Return address: Fifty Wood, Tramkade 26, 5211VB Den Bosch, The Netherlands.

Can I exchange my order??

Would you like to exchange (part of) the order? Please contact us via support@fifty-wood.nl. Please include at least your full name and order number and the items that you wish to cancel, return or exchange. Return address: Fifty Wood Tramkade 26, 5211VB Den Bosch, The Netherlands

What can I do if I have a complaint??

Do you have a complaint about one of our products then you can send an email to support@fifty-wood.nl. Include your personal data, date order and your order number and the nature of your complaint. You can expect a response from us within 2 business days. Of course we will do our best to resolve your complaint to your satisfaction.

What about warranty??

Of course you have warranty on your purchased products. Fifty Wood adheres to the statutory warranty provisions. Legal guarantee is, what a product should do what the consumer in all reasonableness can do with it. Damage as a result of an accident, improper use and everyday wear are excluded out of warranty. We finish the wood with a water-based, transparent lacquer which gives the wood a deeper color and protects the wood. The wood is splash water protected. The wood veneer on the brim is 0.6 mm to 1 mm thick. YOU CAN NOT BEND THE BRIM BECAUSE YOU CAN BREAK THE WOOD. This is clearly shown in the label of the cap. We suggest not to use the cap too long in the burning sun or pooring rain. We can not guarantee bulges or cracks in the wood.

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